Frequently Asked Questions

Quick Find

Air Conditioning | Cars and Parking | Children | Doors and Doorbells | Dues | Homeowners Association and Board | Energy and Water Conservation | Garage Doors | Homeowner Information Sheet | Keys | Landscaping | Lost and Found | Neighbors | Pets and Pests | Phone Installation | Plumbing/Water | Pool | Renovations | Satellite Dishes/Cable TV/Antennas | Security | Solar Panels | Speed Humps | Trash/Bulk Item Pick Up | Trespassing | Windows | Miscellaneous

I need to repair/replace my air conditioning (AC) unit on the roof. What do I do?
 To repair an air conditioning unit, contact maintenance (see Maintenance link for contact information) to get prior approval to be on the roof. Repair personnel must use their own ladder and cannot in any way use the ladders that are attached to the side of the building. They CANNOT lean the ladders against the gutters so they must use a step ladder than doesn’t touch the building, or, if they need to lean the ladder against the building it must be on the side away from gutters and the existing building ladder. Owners are responsible for informing repair personnel of these restrictions. Per the HOA’s rules, owners are responsible for any damage to the common area caused by their contractors, workers, etc. including any personal injury of their contractors, workers, etc.
 
To replace an air conditioning unit, prior written approval must be granted. For approval, owners must do the following:
                (1) Fill out an Architectural Environmental Approval Application and submit it to the management company.
                (2) Along with the application include the vendor’s license and proof of insurance naming Briarcliffe North Towne Homes on the insurance.
                (3) After the application has been signed, provide in advance the date of the installation to maintenance.
                (4) Notify maintenance of any changes in the installation date.
                (5) Prior to installation notify the installer of the following restrictions: If they need to use a ladder they must use their own and cannot in any way use the ladders that are attached to the side of the building. They CANNOT lean the ladders against the gutters so they must use a step ladder than doesn’t touch the building, or, if they need to lean the ladder against the building it must be on the side away from gutters and the existing building ladder.

***The responsibility of acquiring any and all permits that are required by LA Building and Safety is the responsibility of the homeowner, not their contractor nor the Association.***

How long are we allowed to park behind our garage doors?
There is no grace period. Except for designated parking spaces, the alleyways are firelanes, including behind your garage door. Only brief loading/unloading is allowed and cars should not be left unattended. Leaving your garage door open does not mean the car is being attended and it’s subject to tow. Please advise your workers, guests, and tenants as they are also subject to tow.

I notice that there are cars parked in the street (Runnymede, Laurel Grove, Shadyglade) that have been there for over a month. What can be done about it?
We encourage homeowners to park their cars in the garage whenever possible, but the city is responsible for the street not your HOA. The law states that parking on the street is limited to 72 hours but it’s up to the city to enforce it. If you want to report cars that are in violation you may go to http://www.lacity-parking.org/laopm/1_800.htm or you can call 1-800-ABANDON (1-800-222-6366).

Cars drive really fast on Runnymede. What can be done about it?
Your HOA has no jurisdiction over the public streets. It’s up to the city to enforce speed limit laws. To help with this problem some board members requested speed humps twice (2004, 2016) but unfortunately the requests have been denied. Any individual who lives in the area can request speed humps. Here is the current link that provides information on the steps required.
SPEED HUMP INFORMATION

I see cars parked in the red zone on the street? Can’t we do something about it?
The Association doesn’t have any jurisdiction over the street. However our security company does notify parking enforcement. You can also notify parking enforcement yourself. For parking enforcement contact information go to: Helpful numbers/websites

My neighbor washes their car in the driveway. I thought we weren’t allowed to wash cars?
Car washing is against the rules at Briarcliffe North Towne Homes. It wastes water and is disruptive to those who need to drive down the alleyways. It’s not possible for the board or HOA staff to catch all of the violations so if you see someone washing their car please take a picture, note the date, time, address of the violator and your name and address as a witness and email the management company and a warning letter will be sent.

I want to hire a mobile carwash service to wash my car in the driveway behind my garage. Since they bring their own water and won't be using any of the HOA's water, am I allowed to do this?
No, this is not allowed because it's a violation to wash ANY vehicles on Briarcliffe property regardless of where the water comes from. cars are not allowed to be in the driveways because it’s a firelane and the water is wearing away the asphalt in the driveway. If you want to use a mobile carwashing service, you should have them wash your car somewhere else such as on the city streets.

Why are there no designated handicapped parking spaces at Briarcliffe?
Briarcliffe is a privately owned residential community and is not subject to the same laws regarding handicapped parking (such as the American with Disabilities Act) that public places are . As long as a private community has two assigned parking spaces per unit that provide reasonable access to the unit, then the community is compliant. We are compliant because every unit at Briarcliffe has a 2-car garage. If you have a handicapped guest, you may want to let them park in your garage and you park one of your cars on the street or in permit parking (don't forget to have your permit clearly displayed). Having a handicapped guest is no excuse for parking in the alleyways (a firelane) and you and/or your guest will be subject to fines and/or towing.

If my car has a handicapped placard, does it still need an HOA parking permit to park in the Briarcliffe common area parking?
Yes, all vehicles parking on Briarcliffe property (except in garages) must have a parking permit or are subject to tow. Briarcliffe is private property and not governed by laws for public parking. The laws that apply to handicapped parking are California Vehicle Code (VC) §§1825, 4461, 4463, 21458, 22511.5, 22511.6, 22511.7, 22511.55, 22511.59, and Business and Professions Code §13660. Code §22511.5 is the code that refers to permit parking but it only applies to street parking and not private property. Even the DMV Identification card that's issued with a handicapped placard states that vehicles with placards are allowed to park on "Streets where preferential parking privileges are given to residents and merchants." This does not include private property. Briarcliffe's common area parking is private property, not the city street, and the parking permit has nothing to do with residents. Briarcliffe's parking privileges are granted to owners who are in good standing, not residents.

Must a car have a valid license plate with current tags if it is in the common area and a has a parking permit?
Storage of vehicles in the common area is prohibited. Inoperable vehicles or vehicles with missing or expired registration are not permitted to be kept or stored anywhere within the Association’s property and are subject to immediate tow.

Why are we issued only one parking permit when many residents have multiple cars?
Before permit parking was instituted, residents complained there were never any spaces available for their visitors on Briarcliffe property. This is because many residents weren't parking their cars in the garages and/or they had more cars than could fit in their garage. Briarcliffe North Towne Homes has 214 units and only 107 common area parking spaces so there's not even one space per unit. The only fair thing was to issue one permit per unit and have parking on a first come, first serve basis. Make sure you have a permit clearly visible on your rear view mirror or you are subject to immediate tow. As always, we suggest parking as many cars as possible in your garage and only owning as few cars as is necessary. There are too many homes in this area with not enough places to park.

Can my guest use the parking permit?
Yes. The permit can be used for anyone you want even if the guest’s vehicle is not listed on your Homeowner Information Sheet. But remember - every car parked on Briarcliffe property will need a permit--even if it is listed on your Homeowner Information Sheet.

What happens if my parking permit is faded/damaged?
If your parking permit number is faded or damaged but the number is still legible, then you may turn it in for free to replace it with a new permit and new number if you're in compliance with all the rules and current on all dues/fees. You will need to fill out a Parking Permit Replacement Form. If the permit number becomes damaged or faded to the point that the number isn't legible then you must follow the instructions below to get a replacement permit.

For further information click here.

What happens if I lose my permit? What happens if the previous owner didn't give me their permit when I bought my unit?
Replacement permits currently cost $20 and you will need to contact the management company for them to verify that you have: no outstanding violations, turned in a Homeowner Information Sheet, that if you have any satellite dishes or antennas on the common area (which includes the garage roof) that you are not in violation and have turned in a Satellite Request Form even if the dishes were installed by the prior owner, and that you're current in all dues/fees. If you are good with all of those issues, then you need to fill out a Parking Permit Replacement Form and if you're a new owner then you'll need to also submit a Receipt of Permit Acknowledgement Form along with a $20 check payable to Briarcliffe North HOA and mail to:

Briarcliffe North Towne Homes
c/o MRI Property Management
21040 Victory Blvd., 2nd Floor
Woodland Hills,  CA91367

For further information click here.

I saw a kid riding his skateboard (playing basketball, football, etc.) in the tennis court. What can I do about it?
 You can politely remind the child that skateboards are not allowed in the tennis court . If they won't stop you can:  (1) call security, or (2) report it to the management company. If reporting to the management company it's helpful to have a photograph for identification and also if you know where the child lives.

Kids have been playing football in the driveway and I’m worried they’ll get hurt or hit a car. What should I do?
Politely tell the children that you’re worried they might get hit by a car. If you know where the children live you could inform their parents. If you notice them damaging vehicles or garage doors report it to the management company (or security). and it's helpful to have a photograph for identification and also if you know where the child lives.

There’s a kid who rides his scooter up and down the alleyway and I find the sound annoying. What can I do about it?
There is no rule against kids riding scooters skateboards, or bikes in the alleyway. It's just one of those things that comes with living in a community. If it's after 9:00pm on weeknights or 10:00pm Fri/Sat. and you know where the child lives then you can contact the management company and they will send the owner a noise violation notice. Sometimes asking nicely works too.

There are children playing on the grass and it disturbs me. What can I do about it?
There is no rule about being on the grass. If the children are making an extreme amount of noise, playing ball and damaging fences, cars or the landscaping (just being on the grass is not considered damage), please contact our management company and they will send them a violation notice. If reporting to the management company it's helpful to have a photograph for identification and also if you know where the child lives.

DOORBELLS
Who’s responsible for replacing doorbells?
The owner is responsible for replacing both the doorbell (inside the unit) and the button/ringer (outside the unit).

DOORS—Front

I want to replace my front door. Who is responsible? Do I have to get prior approval and what style choices are there?
Front door replacement the owner’s responsibility; however, because you are part of an HOA, you must replace your front door with one that matches the current door. You do not have to get prior approval but you have to match the existing door style exactly. The Los Angeles Department of Building and Safety code requires that multi-unit complexes, such as ours, must have doors that are fire-rated for at least 90 minutes. Our current style is rated for 90 minutes. You must purchase the door and add the decorative style to the outside to match so we suggest you use your current door as a guide. Door color must also match. For the details on color or any other questions contact maintenance.

DOORS — Garage Doors (see ‘Garage Doors’ below)

DOORS — Screen Doors

I see some people have screen doors for their front door. How do I go about getting one?
Front door screen doors may be installed by the homeowners.  The screen doors need to be either black or brown and must be kept in good condition -- not ripped or hanging loose on is hinges. Homeowners are responsible for any damage to the common area so make sure the installation is done properly.

How do I get my patio screen door replaced?
All screens including patio door, front door and window screens, are the responsibility of the owner. Owners are also responsible for the glass. If you want to install or replace a front screen door see the FAQ above.

A few unexpected financial problems came up and I may have to pay my dues late this month. After what date will I be charged a late fee?
Dues received after the 15th of the month will be charged a 10% late fee.

I mailed by dues payment before the 15th so why was I still charged a late fee?
Dues are due on the 1st of the month, not the 15th. Owners are given until the 15th before they are charged late fees. Delayed mail delivery or lost payments are not the responsibility of the HOA. We suggest you mail your dues BEFORE the 1st so it can arrive on the 1st. Then, set up a recurring task for the approximately the 5th of the month to go online to the MRI site and check to make sure the bank received your payment. If your payment was not received, you still have time to send a follow up payment to avoid a late fee and stop payment on the previous check if necessary.

Where do I send my dues?
For information on paying dues click here.

How do I get copies of the minutes from the board meetings?
Copies of the minutes are provided free on MRI's site (more information about accessing the site can be found on the link 'The Mgmt  Co./Paying Dues'). If you want a hard copy you may contact our management company who will charge a small fee to cover their time and costs of providing you with a copy.

I've never run for the board but I just don't have the time. How else can I help?
Everyone should try and take a turn serving on the board so they can become more familiar with the needs of the Association. If you really can't serve on the board there are other ways you can help. You may serve on a committee or as an election inspector. Let the board know you want to serve on a committee or help the board in some way. Any help is welcome and appreciated, and we'll try to work around your schedule. You don't have to be an owner to serve on a committee. It's up to the board to decide. At election time we need people to be Inspectors of the Election, and it takes a minimum amount of time to review election material by email and to count the ballots on the evening of the election. You may also volunteer to count the ballots.

We just installed a low flow toilet. As this helps reduce the association’s water costs, can we get a rebate from the HOA?
    Low flow toilets are a great way to save water and there are many other ways: installing water-saving showerheads, repairing dripping faucets and leaking toilets, turning off faucets when brushing teeth and in-between rinsing dishes, rinsing razors off in the sink instead of running water, taking shorter showers, and making sure your dishwasher is full before running it. Another great thing you can do is to capture any unused water in a pitcher (such as water running until it gets hot) and using on your plants in the patio or in the common area. Sweeping your patio instead of hosing it down whenever possible also saves water, and if you need to rinse out your trashcan, use a higher powered hose attachment to give less water more force and rinse it out faster.
    Water is the largest expense of the HOA. Everyone who helps reduce water consumption helps keep our dues as low as possible. We can’t give rebates for those who install low flow toilets as there are many ways people conserve water so it’s impossible to measure and be fair about who uses what amount. When you install a low flow toilet, you are already benefiting because you are 1/214th of the community. The other benefit is the good feeling you get that you’re helping to conserve water.

If my garage door is bent or damaged, how do I go about getting it replaced?
Garage door replacement is the owner’s responsibility; however, because you are part of an HOA, you must replace your garage door with one that matches the current door. We recommend you submit your proposed door to the management company prior to installation, so maintenance, the Environmental Control Committee, and the Board can make sure it’s an acceptable match. If you install it without getting prior approval and it’s not acceptable, you will have to replace it at your cost.

Why do I have to fill out a Homeowner Information Sheet?
This is a standard requirement for homeowner associations to protect the association, owners, and residents. The current information sheet has information to make it easy for owners to provide a second mailing addresses as required by law, and has optional emergency contact information to help us know who to contact if there’s an emergency. We hope we never have to use it, but it’s good to have it just in case.

If the HOA has insurance do I need to carry my own? If so, how much?
Even though the HOA carries insurance, homeowners should still have their own. Owners are responsible for the parts of their unit not covered by the HOA’s insurance which includes things such as ceilings, floors, fixtures, appliances, etc. Owners are also responsible for their personal property and liability claims from persons injured inside their unit. Some owners drastically underestimate the amount of insurance they need because they only think of their personal belongings and not the portion of the unit that they own and are responsible to maintain.
How much to insure your unit for depends on several factors: (1) the cost of your belongings and portions of the unit you own, (2) whether you want to insure for cash value or replacement value, (3) the amount of your deductible, (4) what’s covered in the HOA’s insurance and the amount of that deductible, and (5) how much you’re willing to pay out-of-pocket for what your insurance doesn’t cover. Your insurance agent along with a current copy of the HOA’s Certificate of Liability Insurance can help you decide.
If you are a nonresident owner, remind your tenants to carry insurance for their belongings.
[A copy of the the HOA’s Certificate of Liability Insurance can be found on the property manager’s website. For login access contact the management company. For more details on what is owned and maintained by the HOA and what is the owner’s responsibility, see the CC&Rs: Article II(A.), Article IV, Section 4(a), Article VIII, Section 4.]

I lost my mailbox key. How do I get a new one?
It’s important that you have one duplicate of your mailbox key at all times, so make copies every time a key is lost and keep a back up separate from the other key(s). If you’re a landlord, you should keep at least one mailbox key and give your tenants two. If you lose all mailbox keys, you can either replace the lock yourself or have maintenance do it for a fee. If you're a tenant, contact your owner first to see if they have the key and can make a copy. If all keys are lost and you choose to replace the lock yourself, please let the management company know so no one will think it’s a criminal activity. The manufacturer lock is: Salsbury Industries 3390-5 Lock for F Series. Take extra care when replacing the lock as you will be responsible for any damage caused to the mailbox. If you would prefer to have maintenance do it, you must make the request in writing to maintenance. You should email your request to the HOA using the email address they have on record for your unit to confirm who you are. If you wish to authorize an alternate pick-up person such as a tenant, you may do that in writing as well. It may take a few days for the lock to be changed because maintenance can only change a lock when the postal carrier is present to open the main lock. The key will be delivered to the unit or a time can be scheduled for pick up. Payment for the lock is due when the keys are delivered. You can pay for the new lock by cash or by check made payable to Briarcliffe North Towne Homes Association. The current fee for replacing the lock is $35. [Only owners can request a lock replacement.]

I only have one copy of the key (key fob) to the pool/tennis court. How do I get another one?
Each townhouse is only allowed to have one key. Duplication is not allowed. We suggest you keep the key inside your townhouse instead of on your keyring so others in your household can have access to the key when you’re away from home and there’s less chance of it getting lost or stolen.

For further information click here.

I/my tenant lost my pool/tennis court key (key fob). How do I get a new one?
Contact our management company. You will be charged a $20 fee to have it replaced and the previous key fob will be disabled. This process may take several weeks so your patience is appreciated.

For further information click here.

I was never given a pool/tennis court key (key fob) when I moved in. How do I get one?
If you're an owner you're supposed to get the key from the previous owner just as you did with your house keys. If the previous owner didn't give you a key, then you can either ask them for it, or get one from the management company for a $20 charge. The management company will need to verify your proof of ownership so it may take awhile to get a replacement. It's always best to get a replacement from the previous owner.
      If you’re a non-owner occupant then you have to get the key from your owner. If the owner doesn't have one then they need to follow the instructions above. Each unit is only allowed one key so the owner and non-owner occupant are not both allowed to have a key. We recommend that owners who have renters charge a key deposit when they give their renter the key.

For further information click here.

My key (key fob) for the pool/tennis court doesn't work. What do I do?
A working keyfob will turn the light green when used at an access point. If your key fob doesn’t buzz or turn the light green, then it may be broken or malfunctioning. To replace a keyfob, download a replacement form and follow the instructions: Electronic Key Replacement Agreement
If you use your keyfob on the pool or tennis court door and it buzzes and shows a green light but doesn’t open the door it means your key fob has been disabled. This may happen for several reasons:

• The unit may owe the Association dues, late fees, fines, damages, or legal fees and pool/tennis court privileges were revoked.

• The unit has an outstanding violation(s) and pool/tennis court privileges were revoked.

• Someone using the key fob has had a security or safety breach of the pool or tennis court such as opening the door for others without a key fob, using the safety ring, smoking, children under 14 without adult supervision, etc. and pool/tennis court privileges were revoked.

• The key fob has been reported lost or stolen and the keyfob was disabled.

• A replacement key fob was issued and this one was disabled.

For resolving keyfob issues, contact the management company. For further information click here.

The landscaping outside of my townhouse needs some work. What can I do about it?
All areas outside of your unit are part of the common area and owned by the Association except for the patio which is the responsibility of the owner. Any non-patio common areas is taken care of by a landscaping company. You can report any issues or concerns to maintenance. Altering the landscaping or watering the common area (excluding the patio) without pre-approval is subject to violations and fines. Please advise your tenants.

There’s a tree/bush/plant INSIDE my patio that I’d like removed. How do I go about it?
All of the landscaping inside your patio is your responsibility. If you are not able to remove the tree/plant/bush yourself, maintenance can make some recommendations. Trees in the patio are not allowed to extend higher than the 2nd floor roof line or touch the building. If your tree does, you are responsible for having it trimmed to an acceptable height. Trees in the patios that interfere with the walkway will be trimmed by our maintenance staff.

There’s a tree/bush/plant OUTSIDE my patio that I’d like removed. How do I go about it? Can I do it myself?
Homeowners are not allowed to make any changes to the landscaping on common grounds except for within the confines of their own patio. However if you feel the landscaping outside your unit needs maintenance then you may contact the maintenance. (Pictures are always helpful when communicating your landscape issue.) If you feel the problem is a safety issue then report it to maintenance immediately.

The tree outside by unit is very messy and it may even pose a safety risk. I would like it trimmed/removed.
Trees outside the unit are part of the common area and thus belong to the Association. Your HOA takes safety very seriously and ensures that ALL trees are regularly inspected for safety and maintained properly. If a tree is close to your building it doesn’t necessarily pose a safety risk. If you are concerned about a specific tree, report it to maintenance and it will be checked out.
It is a fact of life that trees require at least some maintenance. Besides trimming and water, they shed leaves and seeds may require regular clean up. Weather permitting, the maintenance staff does weekly leaf blowing. Owners are responsible for maintaining their patios including any leaves, trees, etc. that fall from trees. If tree roots are encroaching on your patio, contact the maintenance staff and they will safely trim the roots without causing harm to the tree. When roots are trimmed inside the patios, homeowners are responsible for removing and replacing anything in the patio that may be in the way including the patio floor.
The benefits of trees far outweigh the mess. Trees are not only beautiful to look at, and they help the environment by providing shade to keep units cool, a place for birds and other creatures to live, and lessen the greenhouse effect and global warming. Our beautiful trees are among the reasons people are attracted to Briarcliffe North Towne Homes and may even be the reason you wanted to live here. There are lots of condo complexes that don’t have trees. Trees help make Briarcliffe attractive and special.

 I see some units have potted plants on the front porch.  Are we allowed to have them?
You are allowed to have a few plants on your front porch. The important thing is that there aren't too many to be crowded and look unattractive and that they are kept in good condition to look attractive. Dead plants should be removed. Residents are not allowed to put any plants or pots anywhere else in the common area except for their front porch.

I don’t like what the landscapers/maintenance staff are doing. I tried to tell them what they were supposed to do but they either don’t speak English or don’t do what I tell them to.
The landscaping is performed by an outside company and, therefore, the workers are not employees of the Association. Owners and residents are not allowed to tell them what to do. If you have some concerns address them to maintenance and they will contact the landscaping company if they feel it’s necessary.

The maintenance staff uses leaf blowers early in the morning, blowing it into my patio, onto my car that’s parked in the street, and not cleaning my front porch.
As a courtesy, whenever possible, the landscapers will not use the leaf blowers or other loud equipment before 8:00am, and they keep the leaf blowing to a minimum.
It’s impossible to prevent all dust and debris from going under the patios. To prevent dust getting under the doors of some units and potential damage to owner’s personal items, our staff doesn’t leaf blow or clean front porches. You are responsible for keeping your own front porch swept and cobweb-free.

I think I lost something at Briarcliffe. Who do I ask where it might be?
Call the maintenance office and see if it was turned in. You can also check the Lost & Found basket at the pool area. Also, some residents set things they've found by the mailbox bulletin boards. If you find anything of value we recommend turning it into maintenance or reporting it to the management company.

There are neighbors near me that blast their stereo. What can I do about it?
The best way to deal with neighbors, as anyone, is through politeness. When you or your neighbors first move in, take the time to introduce yourself, maybe even share a cup of coffee together. Later when your neighbors are blasting their stereo you can politely ask them to turn it down or give them a later time of when you’re hoping for it to be quiet. If the sound is coming through the walls you may ask them if the speakers are close to the common wall and could they consider moving them. If the sound is coming through the windows you might just ask them to close their window while they are playing their music. If the trouble persists on a regular basis and you’ve tried communication with your neighbor, contact the management company and they will send them a violation letter. There is no loud noise after 9pm on Sun-Thurs. or 10pm on Sat/Sun. Contact the police only when you think the issue is really out of hand.

My neighbor has an antenna on their roof. I thought we weren’t allowed to have antennas?
The large antennas that are on the upper roof were put there years ago by the Association for the homeowners to use. The HOA has stopped supporting these antennas for several reasons (maintenance was extremely difficult because the cables run inside all of the units and were constantly being cut by homeowners) including the fact that technology has improved and a homeowner can put in a small attic antenna that can work as well as the large antennas on the roof. Although some antennas remain, they won't be serviced any more and will be removed as needed.

My neighbor leaves out their trashcans all the time.
The grounds at Briarcliffe North are periodically checked for violations to insure that our community is safe and beautiful. It's likely that the owner is receiving violations but you can always call/email your complaint to the management company. Notifying your neighbor that it’s a fineable offense and you want to protect them from getting a fine is also a nice way to handle the problem.

 My neighbor’s dog barks (or cries or howls) all the time. What can I do about it?
The best way to deal with neighbors, as anyone, is through politeness. When you or your neighbors first move in, take the time to introduce yourself, maybe even share a cup of coffee together. Later, when their dog is barking a lot you can politely ask them if their dog is okay because you notice it’s barking more than usual. If the problem gets out of hand then call the management company and they will send a warning letter. If the problem continues you may continue to let the management company know but you may also want to file a complaint with the city. Barking dog complaints must be submitted in writing to the local Animal Care and Control Center with the name, address, and telephone number of the complaining party, a description of the nuisance, as well as name and address of the dog owner. For further information, please contact:  The East Valley Animal Care and Control Center, 13131 Sherman Way, North Hollywood, CA 91605, 818-756-9605.

When I take my dog for a walk I see dog poop that hasn’t been cleaned up. What can I do about it?
Many residents love living at Briarcliffe North because it’s a pet friendly place. However, people don’t love it when pet owners don’t clean up after their dogs. For dog owners we suggest carrying multiple plastic bags in case your dog poops more than once or you see another dog’s poop and are willing to clean it up. If you see a dog poop and the person walking the dog doesn’t clean it up you should politely ask them if they need a bag. We have 3 dog waste stations throughout he property for your convenience.  It's a rule to clean up after your dog so if you know of someone who has broken this rule please notify our management company and they will send out a warning letter. Our landscapers regularly clean up dog poop but they just can't get all of it.

Cats are spraying my front door with an awful odor and it leaves a stain as well. What can I do?
If you know which cat it is and who owns it you can suggest to the owner that they have their cat fixed as it is usually an un-neutered male that sprays. (This is only an effective solution if the cat is under 6 months old.) The internet may also offer some solutions. (PetEducation.com, Urine-off.com, Cat Owner Responsibilities, Cat Repellent) The only recourse with your door’s appearance is to clean it (which may work if cleaned fairly soon after being sprayed) or to paint over it. For suggestions on painting the screen door see or click on our link ‘Home Repair Tips.’ [We do not endorse any products mentioned in the links. It is merely a starting point for you to become more informed. If any residents have had any success with this issue please contact the board.]

Cats are coming into my patio and pooping. What can I do?
If the cat is getting into your patio from under the fence you can use bricks, dirt or both to create a barrier so they can’t get in. If they’re jumping over the fence then you’ll have to use another deterrent. The question above may have some solutions for you or use can do an internet search on cat repellents such as: GardenMessenger.com.

There are pigeons outside of my window that coo all the time and are driving me crazy.
There are a few places near the eaves of the roof that pigeons like to roost. Some people don’t find the sound too obnoxious whereas others do. There are barriers on the roof where the pigeons tend to rest. If they need repairing let maintenance know, however, we've noticed that some pigeons are just hanging out on the upper roof (not under the eaves) and there isn’t much we can do about it.

I think there is a beehive near my townhouse. What should I do?
Bees are necessary for the environment. Our food crops depend on them and sadly, the honey bee population is declining. Without bees our cost for food increases. As helpful as bees are they should be treated with caution especially by small children, the elderly, pets, and people who are allergic to bee stings. If a beehive is creating a safety issue, please report it to maintenance. Wasps nests should also be reported.

There are roaches/mosquitoes/spiders including black widows/rodents around. What can I do about it?
It is the responsibility of each resident to control the insects/pests within their own house, garage, and patio. Cleanliness is always an excellent method to prevent many pests. Keeping food items in tightly sealed plastic bags and containers is also helpful. Other options include the obvious and each have their pluses and minuses. Spraying with pesticide is sometimes effective but you must be especially careful around food items, children, pets, and pregnant women. You can do it yourself or hire someone who will probably use a stronger grade pesticide than the average person is able to purchase at their local hardware store. Killing with physical force (a shoe, newspaper, or flyswatter) works best but only with the ones you can see. Traps (such as Grants Kills Ants or Roach Motel) might also work. There are also many natural and safe ways to discourage or get rid of pests and doing a search on the internet can be helpful. For specific help with ants read the FAQs specifically related to them. 
        For mice, rats or other rodents inside the general area of your house we recommend using a safe/no kill trap (even a shoebox with the help of a broom have been effective). If you think there are rodents in your attic, please contact maintenance for an inspection. We have numerous rat bait stations around the property. If you see any rats outside please let maintenance know where so they can pay close attention to that area.
     Black Widow spiders must be treated with caution as they are especially dangerous to small children and pets and resistant to many pesticides. It is rare to find one inside your house but you want to pay close attention to your garage and patio and carefully kill any immediately.
     The large cockroaches come in through the city sewer system usually when the weather is hot and have always been a problem for this community. Spraying around the exterior does not control them and using pesticides puts the health of the residents and their pets at risk and creates a potential legal liability for the HOA. Even nontoxic treatments will kill the 'good' bugs such as spiders, and don’t do anything to reduce this large cockroach population. The city used to allow the HOA to treat the sewer with poison but they don't any more and it's doubtful the city is doing much to control it. Homeowners are encouraged to pass on their complaints to LA DWP. The large roaches are not attracted by food or waste so no matter how clean we keep the HOA or how clean the residents' units are, it's still a problem. They are attracted to water so it’s one of the reasons we encourage residents not to over water their patios, etc. Fortunately they are not dangerous (just creepy looking)  and would rather live outside or in the sewers where there's a water source. If you see any inside your unit they are most likely entering your unit through the garage or front door. The best way to kill them is with physical force (a shoe, newspaper, or flyswatter).
Mosquitoes breed in standing water. Briarcliffe North Towne Homes has no standing water in the non-exclusive use common area. If you see any standing water in the common area, please report it to maintenance in case it’s a broken irrigation line that needs repairing. Owners are encouraged not to have standing water in their patios (exclusive use common area). If you see any standing water in someone else’s patio that you think may be a breeding ground for mosquitoes, please report it to the management company who will contact the owner of the unit. Unless a public health emergency has been declared that the HOA is required to comply with, the HOA will not spray for mosquitoes because of the dangers insecticides pose to humans, pets, and wildlife including pollinators such as honey bees. If you think mosquitoes are present, for your safety when you are outdoors you may want to wear long sleeves and long pants, use insect repellent, and take extra precautions at dusk and dawn. You may also want to research traps and repellents. The internet has many suggestions for natural repellents and electronic ones such as bug zappers.

I have ants inside my house. Spraying doesn't help. What should I do?
Ants are a vital part of the eco-system but they’re no fun when they take over your house. If you spray outside you’re killing the good ants that are needed and you put our furry friends at risk. If you spray inside you put you and your furry friends at risk. Some homeowners highly recommend using Terro Liquid Ant Traps. It works by attracting the worker ants to the trap(s). The worker ants consume the product and survive long enough to carry the liquid back to the nest. The company says you may have to leave the traps in the area they are infesting for up to two weeks but homeowners have personally seen the problem 90% gone in 3 days and usually 100% in 5 days.

I have ants outside my house. What should I do?
Ants are a vital part of the eco-system and it's best to let them live if you can. If they are inside your unit then see the tip above on how to handle that problem. If they are outside, leave them alone if you can.

I think there are termites INSIDE my house.
Termites that are inside the house are almost always the subterranean kind which is taken care of by the HOA. If you think you have termites contact maintenance. Maintenance might need to inspect it to verify it’s termites and then the management company will schedule the termite company to take care of the problem.

I think there are termites OUTSIDE my house.
Contact maintenance. Maintenance might need to inspect it to verify it’s termites and then the management company will schedule the termite company to take care of the problem.

I’ve seen a coyote/raccoon/possum/rabbit in the common area.
The HOA is not responsible for wildlife and some types of wildlife are protected by city, county, and state laws. If you believe someone has a wild animal as a pet please report it to the management company as this is a violation of the CC&Rs.
To learn more about coyotes and what precautions you should take, go to the LA Animal Services website at: www.laanimalservices.com/coyotes/. Another helpful site is: www.coyotesmarts.org/what-to-do/

I need to have a phone line installed or repaired, and the phone company said they may need to get into a locked box. What should I do?
As soon as the phone company gives you a day and time for an appointment call maintenance so maintenance can unlock the box for the phone company in advance and re-lock afterwards.

I’m trying to shut the water off for my unit using the knob/lever outside of my building, but it doesn’t seem to go off all the way. What do I do?
Notify maintenance. If the valve isn’t working, maintenance will repair it. Unless it’s an emergency, the repair may not happen immediately after reporting it, because other units will have to have their water shut off when the valve is replaced, and they must be given proper notice.

Why are we not allowed to have guests for the pool on the weekend?
We wish we could allow an unlimited number of guests all the time but the reality is there’s just too many units (214) for the size of our pool. In the past when guests were allowed on weekends, the pool filled to capacity and residents had to be turned away.

Someone was in the pool after hours. What can I do about it?
If someone is in the pool after hours please call the security company.

Do I need to get permission before I make alterations to the inside of my unit?
Some portions of the inside of your unit are considered to be the common area and are owned by the HOA. If the alterations are part of the common area, then yes, you will need approval before making any renovations, alterations or remodeling. Fill out an ‘Architectural Environmental Approval Application’ and submit it to the management company.

What alterations can I make to the inside of my unit without permission?
An owner can make changes to places in the unit that are not part of the common area. Per the CC&Rs Article VIII, section 4 "Each Owner shall be responsible for the maintenance of, and shall maintain the interiors of, his Unit, his private garage and patio including interior walls, windows, glass, ceilings, floors and permanent fixtures and appurtenances, thereto…" Owners must get permission for anything that involves the structure of the unit. For example: removing walls, altering plumbing, gas and/or electrical within the walls, altering plumbing, gas and/or electrical under the slab, altering plumbing, gas and/or electrical in the attic, altering plumbing, gas and/or electrical in the patio, adding a structure in the patio, or anything that would require city building and safety permits.

If I want to make renovations or alterations to the interior of my unit that would be considered part of the common area, what do I have to do?
You must gain approval from the Architectural Committee, or in lieu of a committee, the Board. Download a ‘Architectural Environmental Approval Application’ and submit it to the management company. Per the CC&Rs (Article 9, Section 2) you must include:
1)    Name, address, phone number and email of the Owner making the request
2)    Name, address, phone number and license number of the contractor. If there is no contractor then it must include the same for the plumber and/or electrician, etc. who will be performing the work.
3)    A written description and specific matters for which the approval is sought.
4)    Plans and specifications.
5)    Any other schematics, plots, elevations, etc. that may be required by the committee or its representatives.
6)    If applicable, a list of permits required and, before final approval, the Owner or the contractor or other representative will need to provide proof of filed permit requests with name and number of city inspector.
Maintenance and, possibly, the committee and/or Board will need access to the unit for various stages of the renovations.  

It sounds like a lot of work to get permission to make changes inside my unit. Why do I have to do all of this?
Because: (1) it's part of the Association rules that you agreed to when you bought your unit, (2), it's the law, and (3) the HOA owns, insures, and is responsible to maintain the common area. At Briarcliffe North Towne Homes every unit shares at least one common wall with another unit.  What one owner does could cost the Association and its members a lot of money, and it could have a devastating effect on another unit and the people who live there. Safety is the #1 priority of the HOA.

What happens if there’s a problem with my windows?
Windows, which includes sliding glass doors, are the owner’s responsibility. The current windows are made by Milgard and may still be under warranty if the problem is due to a defect in the manufacturing. The windows were installed in 2008-9 and Milgard’s warranty is lifetime for the same owner when the windows were installed, or 10 years if there’s an ownership change. Milgard has a list of the homeowners of each unit at the time of the initial installation in 2008-9 and will have that on record. To inquire about the warranty or if you have a problem they can be reached at 1-800-Milgard (645-4273). To learn more about the warranty or the windows, you can go the Milgard’s website at www.milgard.com.

My front porch light is burnt out. Do I replace the light bulb myself?
Report all issues with porch lights to maintenance and they will take care of it.

My patio light is burnt out. Do I replace the light bulb myself?
Yes. Patio lightbulbs and patio fixtures are the homeowners responsibility.

I want to replace my patio light fixture. May I get a new one?
Yes, at your own expense and you are only allowed to replace the existing fixture. You are not allowed to add additional electrical to the patio area without prior HOA approval. Only one light fixture is allowed in each patio and the brightness and direction of the light must not encroach on your neighbors. You must also make sure that the fixture has a protective globe around it. Bare fixtures, without an enclosure or light bulb is a safety issue.

My garage door doesn’t open very well. How do I get it fixed?
All issues with garage doors (either the door itself or the mechanics of it opening) are the responsibility of the homeowner. Some repair solutions can be found at the link above 'Home Repair Tips.'

My garage door can't be fixed and needs to be replaced. How do I get a new one?
Garage doors are the homeowner's responsibility but they must match existing garage doors. If you have any questions about the door matching, check with maintenance before you install it or you may be forced to replace it at your expense.

There are some messy cables outside of my townhouse. What should I do about them?
All cable issues are the responsibility of the cable company and the homeowner who uses cable. If the problem is a cable due to a satellite dish then it's the owner's responsibility. There are restrictions as to how the dishes must be installed and cables should not be easily seen. The 'Rules and Regulations' link has more information. If you see a cable problem, report the issue to maintenance or the management company and they will follow up with the homeowner.

My front door is damaged. How do I get it fixed/replaced?
Front doors are the responsibility of the homeowner. Some homeowners have complained they can't find this same style of door and want to know where to order one. The door is a standard door. A competent contractor/carpenter can add the decorative design to the door. The color must match exactly and to find out the exact color to paint the door please contact maintenance.

I don’t like my front door. How can I get it replaced?
All the townhouses must fit a certain physical criteria. Doors were selected by the HOA and they all need to look alike. Doors cannot be changed just because a homeowner doesn’t like them.  If you need to replace your door because it’s been damaged you must replace it at your own expense.

My earthquake gas shut-off valve is broken/needs to be reset. Who’s responsible?
The gas for individual units is the homeowners' responsibility. A competent plumber can repair/replace your earthquake shut off valve and reset it. It’s very easy to reset it yourself as long as you use caution. For more information about earthquake shut off valves and gas safety go to:
https://www.socalgas.com/stay-safe/safety-and-prevention/earthquake-excess-flow-valves or just http://www.socalgas.com.

My dryer vent cover that’s on the exterior of the building is damaged/missing. Who’s responsible for it?
Although this is an exterior cover, it’s attached to a unit’s internal dryer vent and individual’s appliance, making it exclusive to a unit. Thus it’s the owner’s responsibility. The cover should be replaced if broken or damaged to prevent entry of rodents, snails, etc. For fire safety, and to get the best performance from a dryer, owners should clean their dryer vents and covers on an annual basis.

Why do some people have a gutter in the front of their house either over the patio or over the front door and others don’t?
Everyone should have gutters in the back of your unit—bordering the alleyway--on the 2nd floor eaves and the garage eaves. However some people have gutters in the front of their units above their patios. Many years ago, the HOA allowed homeowners that wanted front gutters could add them at their own expense. This saved the association money but may not have been the best idea as the outside is owned by the entire association and when the unit is sold the current owner has no idea that the gutter is their responsibility for repairs and maintenance. A previous board has ruled that no new front gutters will be allowed to be installed.

I need to replace my AC unit. Since we're not allowed on the roof according to our rules, do I need to get permission first?
Yes, just like installing a satellite dish, a homeowner or resident must get permission from the Association to go on the roof. Not only that, but our CC&Rs state that no alteration to the common area can be made without prior approval. Since the roof belongs to the Association and not the individual owner, no AC unit can be removed or replaced without first going through the board, or if the board designates, then the board’s representative (such as maintenance). After permission is granted, the person authorized to be on the roof must use their own ladder and not the ladders attached to the building. These are only for emergency personnel and employees.

Am I required by law to have a carbon monoxide (CO) device in my house?
In a short answer -- yes. As of July 1, 2011, the Carbon Monoxide Poisoning Prevention Act (Senate Bill-SB 183) required all single-family homes with an attached garage or a fossil fuel source to install carbon monoxide alarms within the home. All owners of multi-family leased or rental dwellings, such as apartment buildings, were required to comply with the law as of January 1, 2013. Carbon Monoxide is a colorless, odorless gas that is produced from heaters, fireplaces, furnaces, and many types of appliances and cooking devices. It can also be produced from vehicles that are idling.
   At the start of the new year it’s always a good time to check and make sure your carbon monoxide devices and smoke alarms are working properly. To learn more about CO devices, smoke alarms, and other fire safety issues go to: http://calfire.ca.gov

I’d like to have a satellite dish installed. How do I go about it?
You can download the rules regarding satellite dish installation from the link: Rules and Regulations

Why do I need to fill out a satellite request form and get prior permission before installing my satellite/antenna?
You only need to get permission and fill out a form if you are installing a satellite or antenna on the common area. Homeowners do not own their garage roofs or attics, so if you want a satellite dish or install an antenna in your attic, you have to get permission, take legal responsibility for it, and follow the installation rules. If you don’t fill out the form or install your dish/antenna properly, the HOA is allowed to remove it.

Do I need to get permission if I install my dish or antenna in my patio?
As long as your dish is not attached to the building or the fence and it does not stick up more than a foot higher than the fence, you don’t need to get permission to install a dish or antenna in your patio.

Do I need to get permission to install an antenna in my attic?
Yes. Attics are owned by the Association, not individual homeowners so must follow the same requirements for satellite dishes: fill out a request form and submit it to get prior approval.

What If I installed a satellite dish or attic antenna and didn’t get prior approval. Can I still fill out a form?
Yes. Fill out the form and submit it to maintenance, either in person at the poolside office, by email (maint.briarcliffe@gmail.com) or put it in the HOA mailbox which is the black mailbox by the mailboxes by the pool area.

The cable company is having some problems with my cable and says they need to access a locked box for my building. What should I do?
As soon as the cable company gives you a day and time for an appointment call maintenance so maintenance can unlock the box for the cable company in advance and re-lock afterwards.

My cable isn’t working. Who do I call?
The Association is not responsible for cable. Call the cable company.

I noticed that some buildings have antennas on the upper roof. I thought we weren’t allowed to install anything on the upper roof?
The large antennas that are on the upper roof were put there years ago by the Association for the homeowners to use. The HOA no longer supports these antennas for several reasons. Maintenance was extremely difficult because the cables run inside all of the units and were constantly being cut by homeowners. Technology has improved and a homeowner can put in a small attic antenna that can work as well as the large antennas on the roof. Although some antennas remain, they won't be serviced any more and will be removed as needed. If you need a recommendation of an attic antenna that one Briarcliffe homeowner used and the television channels received click on the link below:

SECURITY—CAMERAS, SIGNS

I want to install security cameras. Am I allowed to?
Homeowners are allowed to install cameras as long as they are not installed on the common area. You may install them inside your unit and direct them to the outside, inside your patio (as long as they aren’t attached to the wall or fence) and in your doorbell button (as some new models offer this hi-tech feature). Residents should also make sure they aren’t in violation of any laws regarding privacy. Cameras installed on the common area will be cited for a violation, the owner will be responsible for the damage the installation has caused, and maintenance will be forced to remove them if the owner doesn't.

I have a security system that protects my unit. To deter crime I’d like to put up signs/stickers that can be seen from the outside. Where can I do it?
Be aware that the outside of your unit is considered the common area and belongs to the HOA. The HOA wants you to feel safe while maintaining a certain appearance, so here are our guidelines for security/alarm signs:
- One small sign per unit may be placed in the ground outside your unit as close to the front door as possible.
- One small sign may be placed on either the front door, screen door, or the exterior wall next to your door.
- One sticker or sign may be placed on either the exterior or interior of a window.
- One small sticker may be placed on your garage door.
- No signs are allowed on the outside of the fence.
If you have any questions contact maintenance.

SECURITY—PATROL AND OTHER ISSUES

There are people hanging out in the driveway late at night. They make noise, dump trash, etc. What should I do?
If it’s during Quiet Hours, and you know they live here and it would be safe to speak with them, then you can ask them to please go inside their unit. If you don’t feel safe to confront them, you can also take photos or video to send to the management company and let them know which unit. Then call Security or LAPD. If you don’t think they live here, call Security or LAPD and report the incident as noise and a possible trespassing and security issue. If you suspect they are doing something illegal, notify LAPD immediately.

Are we allowed to install solar panels?
Yes, but there are certain rules and restrictions that must be followed because the Association owns and maintains the roof, not the individual owner. The Solar Energy Installation Policy can be found at Rules and Regulations.

The HOA has applied for speed humps on Runnymede twice since 2003 and denied both times. The most recent denial was on June 30, 2017.

What day is the trash picked up?
Trash is picked up on Tuesday mornings. However, there are some holidays that affect this schedule and then they may pick up Wednesday. For more information go to the Bureau of Sanitation website at: https://www.lacitysan.org

I have things too large for my trash container. May I leave them in the driveway or out front for the city to pick them up?
NO! It’s a violation of the rules and against the law. If you’ve seen the trash and recycling trucks picking up trash on Tuesdays, you’ll notice they don’t get out of their trucks. The truck has a device that lifts the bin and dumps the trash into the top of the truck. The city uses a specific truck to pick up large items and it’s all FREE! All you have to do is set up an appointment one day in advance either by calling (1-800-773-2489) or filling out the online form at https://myla311.lacity.org. Once your appointment is confirmed you may place your items out front ONLY ON THE DAY OF THE PICKUP OR LATE EVENING THE NIGHT BEFORE. You may not leave your items out on Saturday or Sunday for Tuesday pickup, and you can’t assume the bulky item truck will pick up your items without an appointment. You may not leave your items out front for others to take them. If you think someone would want your items, please take them to Goodwill or another charity but DON’T DUMP YOUR ITEMS OUT FRONT. Leaving your trash our front makes our community look trashy and lowers home values. Dumping your items is a violation of the city’s laws and the HOA rules as well. You will receive a violation notice from the HOA, and if the HOA is forced to remove the items you will be charged for the cost the HOA incurs removing the items. That’s NOT free and it makes our community look bad. If you see someone dumping please report it to maintenance or the management company.

I have some things that I want to get rid of and they’re things that neighbors or people who are driving by might want. Can I leave them out front of the complex on the street or outside of my unit?
You may NOT leave things outside in the hope that others might want them. Even if others do want them, by dumping them outside you have committed a violation. If you have things you want to donate you can take them to an organization such as Goodwill, put a sign on the right side of the bulletin board advertising what you have, or contact Bulky Pickup (800-773-2489 or https://www.lacitysan.org) and set it outside on the evening before your scheduled delivery date. You must call or they won’t pick it up and you’ll be issued a violation notice. If you have hazardous waste such as televisions, compact fluorescent light bulbs (which contains mercury), paint or other chemicals to dispose of there are places in our area. Go to: http://www.wm.com/location/california/ca/santa-clarita-valley/residential-services/household-hazarous-waste.jsp.  We want to keep our community nice. Please don’t dump things outside. If you want to see what a community looks like with things just dumped—drive east on Saticoy past Laurel Canyon and see all the things that have been dumped.

I have hazardous waste items such as batteries, televisions, compact fluorescent light bulbs (which contains mercury), and paint/other chemicals. Can I just put them in my trash container?
It’s illegal to put hazardous waste in normal trash containers. There are two convenient collections centers in Sun Valley. For information about their hours of operation and what they collect go to: http://www.wm.com/location/california/ca/santa-clarita-valley/residential-services/household-hazarous-waste.jsp.  Some libraries will accept batteries but they must be taped on the +/- ends. Also, Best Buy accepts old electronic equipment such as TVs, VCRs, and computers FREE!

See SECURITY—PATROL AND OTHER ISSUES above

See REPAIRS/MAINTENANCE/UPKEEP above

What is the current monthly rate for a townhouse rental? Are any for rent?
The board and management company has no jurisdiction or methods in place to determine the current rental prices in our community. Sometimes homeowners post rental ads on the bulletin boards.

What is the current asking price for a townhouse? Are any for sale?
The board and the management company has no jurisdiction or methods in place to determine the current asking price or “comps” for homes in our community.

I want to sell/rent my unit and install a “For Sale”/”For Lease” sign. Where am I allowed to do it?
Per the CC&Rs and rules owners are only allowed to put one (1) “For Sale” of “For Lease” sign in a window of the unit (CC&Rs Article VIII, Section 6). A sign placed outside of the unit would be in the common area and will be removed immediately by maintenance and stored for one week before it’s disposed of. If you or your realty company installed a sign in the common area without permission and it was removed, contact maintenance to retrieve it.

There’s a foul odor outside my front door and I don’t know what it is or what to do about it?
It’s possible that the odor is caused by a male cat. This is answered in the above section ‘Pets and Pests.’